Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or update your profile
• Use our practice tests and mock exams
• Contact us for support
• Subscribe to our services

2. Types of Data Collected

The types of information we may collect include:

• Personal Information: Name, email address, phone number
• Account Information: Username, password, preferences
• Practice Data: Test responses, scores, progress analytics
• Usage Information: How you interact with our platform
• Device Information: IP address, browser type, device identifiers

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our PTE preparation services
• Process your practice tests and provide AI-powered scoring
• Track your progress and provide personalized recommendations
• Send you important updates about your account or our services
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve our platform

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in our operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information, except where we are required to retain it for legal compliance.

7. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of marketing communications
• Request a copy of your data
• Object to certain processing of your data

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email notification.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
support@arkizesolutions.com