Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your PTE Champion subscription at any time through:

• Your account settings in the PTE Champion app or website
• Contacting our support team at support@arkizesolutions.com
• Through the payment platform you used for subscription (Google Play Store)

Upon cancellation, you will continue to have access to premium features until the end of your current billing period. No partial refunds will be provided for unused portions of the subscription period.

2. Refund Eligibility

We offer refunds under the following circumstances:

• Technical Issues: If our platform is unavailable for more than 48 consecutive hours due to technical problems on our end
• Billing Errors: If you were charged incorrectly due to a system error
• Duplicate Charges: If you were charged multiple times for the same subscription
• Unauthorized Charges: If charges were made without your authorization

3. Refund Process

To request a refund:

1. Contact our support team at support@arkizesolutions.com within 7 days of the charge
2. Provide your account details and reason for the refund request
3. Include any relevant documentation (screenshots, error messages, etc.)
4. Our team will review your request within 3-5 business days
5. If approved, refunds will be processed within 7-10 business days

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind or dissatisfaction with practice scores
• Failure to use the service during the subscription period
• Account suspension due to violation of terms of service
• Requests made after 7 days from the charge date
• Partial usage of subscription benefits
• Differences between practice scores and actual PTE scores

5. Google Play Store Subscriptions

For subscriptions purchased through Google Play Store, refund requests must be made directly through Google Play Store's refund system. Google's refund policy will apply to these transactions. We cannot process refunds for Google Play Store purchases directly.

6. Promotional Offers and Discounts

Subscriptions purchased with promotional codes, discounts, or special offers are subject to the same refund policy. However, if a refund is approved, only the amount actually paid will be refunded, not the original full price.

7. Account Termination

If we terminate your account due to violation of our terms of service, no refund will be provided for any remaining subscription period. You will lose access to all premium features immediately upon termination.

8. Refund Method

Approved refunds will be processed using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

9. Currency and Processing Fees

Refunds will be processed in the same currency as the original transaction. Any bank or payment processing fees incurred during the refund process may be deducted from the refund amount.

10. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by providing additional documentation or explanation. We will review escalated cases within 5-7 business days and provide a final decision.

11. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.

12. Contact Information

For any questions about cancellations, refunds, or this policy, please contact us at:
Email: support@arkizesolutions.com
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.